Made just for you. Sent with care.
Shipping and returns for SuperPuby made-to-order products, sold by Up in pieces LLC. Questions or an order issue? Email hello@superpuby.com.
Updated October 20, 2026
Delivery estimates
For US orders, allow approximately 14 calendar days for production and delivery. Our standard estimate is 2–5 business days to make your item, followed by 3–5 business days in transit. Business days are Monday through Friday, excluding holidays. These are estimates; your order status provides available tracking and updates.
Shipping charges
Shipping is calculated for your products, quantity, and destination before payment. Standard US single-item estimates are $4.49 for a sticker, $4.95 for a T-shirt, $4.69 for a hat, $6.69 for an 11 oz mug, $7.29 for a 15 oz mug, and $8.79 for a 20 oz mug, when those options are available. Additional items or separate shipments can change the total. Your checkout quote shows the final shipping charge and applicable tax.
Damaged, defective, or incorrect items
We accept returns or resolve orders when an item arrives damaged, defective, or different from the product and design you ordered. Contact hello@superpuby.com promptly with your order number, a description of the issue, and clear photos. We will review the issue and arrange an appropriate replacement or refund. Please contact us before sending an item back so we can provide the correct instructions.
Made-to-order return limits
We do not accept change-of-mind returns or exchanges for customer-selected size, color, or approved design choices. Please check your artwork, wording, size, color, quantity, and address before payment. This does not limit any mandatory rights that apply to your purchase.
Changes and cancellations
Contact hello@superpuby.com as soon as possible if you need to change or cancel an order. Once production begins, a change or cancellation may no longer be possible.
Delivery issues
Follow available tracking in your order history. If your order has not arrived within the estimate, or there is an address or delivery problem, contact hello@superpuby.com with your order number so we can investigate.
Shipment delays and refunds
If we cannot ship within the stated timeframe, we will contact you with a revised estimate and explain your options to agree to the delay or cancel for a refund of the unshipped items. Refunds of payments are sent to the original payment method; your payment provider determines when they appear. Applicable rights to a cancellation or refund still apply to made-to-order products.